At Ikigai Reformer Pilates, we are committed to protecting your personal information and respecting your privacy in accordance with South Africa’s Protection of Personal Information Act (POPIA). This Privacy Policy outlines how we collect, use, store and protect your personal data, and details your rights concerning your information.
We urge you to read this policy carefully prior to submitting any personal information to us. By submitting any personal information to Ikigai Reformer Pilates, you provide consent to the processing of your personal information, as set out in this policy.
If you do not agree to any of the provisions of this policy, we request that you do not submit any personal information to us. If you do not consent to the provisions of this policy, or parts of this policy, we may not be able to: Provide our services to you and/or provide third party services to you such as points awarded to you by a reputable partner.
1. The Information We Collect
We may collect and process the following types of personal information:
- Personal Information: Such as your name; contact information; age; gender; date of birth; preferred communication methods.
- Special Personal Information: In this context, the term “special personal information” refers to information relating to your health and occupation. As part of our pre-assessment, it is required to assess your readiness for physical exercise and we may need to access information to the extent that you are part of a medical scheme rewards or retention programme. We will use health data provided by you to serve you better and to ensure that we meet your particular needs.
- Photographs: In the interests of security and the prevention of crime and fraud, we may take a digital photograph of each member. By providing the digital photograph to us, you are consenting to our using it in the manner set out in this policy. At times we may request that your photograph be used for our social media platforms, Ikigai Reformer Pilates undertakes to provide you with a consent form prior to us posting any photographs of you.
- Contacting us via our website or otherwise: When you use the www.ikigaipilates.co.za website (our “Site) or any Ikigai Reformer Pilates platform or contact us via telephone, email, SMS or WhatsApp, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, contact number, email address as well as traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise. If you contact us, we may keep a record of that correspondence for reference purposes.
- Surveys: We may ask you to complete surveys for research purposes from time to time, these are not compulsory and you do not have an obligation to respond to them.
2. How We Use Your Information
We use your personal information for the following purpose:
- Service Delivery: To manage and schedule your Pilates sessions and classes, provide you with related services, and to respond to your inquiries.
- Communication: To inform you about updates, offers, and promotions related to our services, with your consent.
- Billing and Administration: To process payments and manage financial records.
- Service Improvement: To analyse data for improving our services and enhancing your experience.
3. Sharing Your Information
We may share your information under the following circumstances:
- Service Providers: With third parties who perform services on our behalf, such as payment processors and IT support, subject to confidentiality agreements.
- Legal Compliance: If required by law, legal process, or to protect our rights or the rights of others.
4. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, or disclosure. These measures include secure servers, encryption and regular security audits.
5. Your Rights
Under POPIA (Protection of Personal Information Act), you have the following rights regarding your personal information:
- Access: You may request access to your personal information held by us.
- Correction: You can request the correction of any inaccurate or incomplete personal information.
- Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.
- Objection: You can object to the processing of your personal information for specific purposes.
To exercise any of the rights listed above, please contact us via email using the details provided below.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised policy on our website or through direct communication.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Ikigai Reformer Pilates
Oxford Healthcare Retreat, 16 Porter Avenue, Melrose, Gauteng, 2196
066 528 9946
By engaging with Ikigai Reformer Pilates, you consent to the practices described in this Privacy Policy. We appreciate your trust and are committed to protecting your personal data.
Last Updated: 23 August 2024